After a long run of silence I am finally updating my bloggity blog-very fittingly from the place where my last entry was written. That’s right my friends, I am back at reception in Vauxhall getting my babysitting on. Well, just getting my sitting is more the case at the moment. To my defense, I do think that I have earned my right to sit after a brain-crunching week working (very ill) at the Bar Council during the busiest time of their year. But I will come back to all that office-y goodness after I have caught you all up on the (mis)adventures of one Miss B abroad.
My current location at 80-84 Bondway, where it all happens. Blogging, that is. |
The first thing that comes to mind and which
must be noted is the lack of customer service in England (more accurate
translation: this customer is inconveniencing me in a big way). If you do
happen to get it, it makes your entire week. Someone who actually looks at
you, speaks coherent words to you, or makes an effort to turn the corners
of their mouth up into a face-cracking half smile have somehow won you
over and you find
yourself
looking for their ‘expert’ services the next time you frequent their place
of employment. These people are the ones that go above (above being a
minimal yet distinguishable amount) their job roles and are much better to
deal with than the robots that make up the rest of the working population,
thus making these special ones
(and
I do mean ‘special’) stand out.
I
can’t believe that I am actually already starting to say that someone that
looks me in the eye while giving me change is giving me good customer
service. The long lost days of positive social interactions are behind the
citizens of the Motherland, and have now moved into a period I feel should
be referred to as Ugh: We
Just
Can’t be Arsed. At least then everyone would know what kind of service
they will be getting instead of the kind of shock service people like me
(re: friendly Canadians where most (note, I did say MOST) employees do
everything but walk your dog to make you happy) get when I am served at a
shop and leave thinking, ‘did that just happen?’ and ‘are they even
allowed to speak to me that way?!’ After a while, I did get used to
it-enough so that I now think the same thoughts when someone is polite and
smiles as I go through their till.
Following
years of work-bots causing the annihilation of anything that could even be
remotely considered as customer service, there is an obvious difficulty
re-mobilizing employees to put customers not even first, but more like
number 88 on their list of priorities (it seems like checking out the tops
of my carefully-selected Primark shoes or counting tiles on the floor, or
best yet, seeing if they can look through me is more of a priority than
choking out a hello). Due to these unfortunate circumstances, employers
who are rediscovering the very
wide and available niche market of superior customer service and attempting
to exploit it are having some difficulties passing the torch on to their
checked-out staff.
Although
they may be well intended, the ones that do make attempts at friendly
service are awkward at best, and oddly have me wishing for the days I was
ignored and the only words spoken were grunted in
irritation.
The finest example of said type of service came when Ben was wanting to
buy a laptop from PC World, one of the largest retailers of electronics in
London (think Best Buy/Future Shop), looking to drop some cash money on
one of their fine electronic specimens. In Canada, most employees,
especially ones working on commission
would have descended upon him like fresh meat, looking to extract cash out
of him in every way possible, with the hard-core techies boring him with
technical specs until he bought something just to
make them stop the stream of letters and numbers being fired out at lightening pace.
We
had done all of the comparison shopping we needed to do, got the facts and
figures and Mr. Man had decided on the one he wanted. There was a moment
pre-purchase where the heavens opened and we were offered customer service, but
more looking was to be had and we politely declined (much to our dismay said
associate was busy making sales when we were ready to buy-lesson learned when
you are offered help, take it!). Consequently, while the brotha was busy
making sales as he seemed to be the only one keen to do so, we were left
loitering around the computers hoping to entice someone out of their retail
coma to come and literally bring a box from the back containing a laptop.
Nothing.
We
tried to employ a bait and switch approach and slowly wandered over to the
Macbook Air display to touch the laptops interestingly as if we could afford to
pay cash no questions asked and to see if anyone could be tempted by a more
expensive opportunity.We would then casually walk back to the more affordable
section with an associate in tow.
Nothing.
Finally
Ben employed the 'I am just going to full out lean on the laptop I want until I
get it' approach which happened to mysteriously catch the attentions of an
associate passing by. After he had completed the strenuous task of locating and
delivering Ben's laptop into his hands he proceeded to half-heartily and
misinformedly (I don't care if its not a word, it pretty much sums up this
guy's wealth of information ie.not much) give his 'expert' opinion as to which
software he should get and what warranties are available. I will forever
consider myself smarter than this man who tried to sell Ben a full MS Office
software package when most good laptops will come with at least a starter
version of some of the applications. I was told I was wrong about the software
after informing buddy that HE was wrong. In the end I basically told the
associate what the computer comes with and what should and should not be needed
at the time of purchase (may be slightly biased in my version, but I was still
right). Ben got things moving by standing up, which usually gets things moving
(I still crack up at peoples faces after they see him stand when they aren't
expecting something his height to come out of a small chair), and speed paying
for his purchase.
The
best part of that day which I have saved for last is the random associate in
the HP section that had me biting the inside of my cheeks and giving Ben a
'did-that-awkwardness-just-happen' look as we made our getaway. Being quite
self-sufficient and now expecting not more than a bored glance our way we were
making our way through the HP laptops when an eager female associate spotted us
and attempted to initiate contact. I could see her out of the corner of my eye
making a very slow and deliberate approach eyes trained on us and the laptop
although she made no greeting. Approaching. Approaching. Approachingggggg. She
then joined us. And leaned over the laptop investigating it closer. Still.
Hasn't. Said. A. Word. Finally she leans towards us and mumbles something which
I can't remember as I am about to explode with laughter in this poor woman's
face. Ben manages to get out that we are fine, thank you, and we ran like we
stole something out of there. I can't even tell you how unbelievably
TANGIBLE that awkwardness was, I honestly don't think I have ever experienced
anything like it before, and may never again.
If
this is what re-mobilization of the workforce is going to be like I am going to
have to practice my Blue-Steel face so as to not completely crease up when
failures of epic proportions like this happen right in front of my face.
your diva abroad x